The Hospital in Barton-le-Clay was built in 1994 and we were granted Hospital status by the RCVS in 1995. Hospital status is the highest standard of veterinary facility and service that can be achieved in the UK.

Over the years we have had 3 extensions to the Hospital and have upgraded and extended the listed Cottage along the way.

The facilities in Flitwick are rented but the site had to be completely refurbished and equipped to meet the standards we require. This was all done in time for the opening in December 2010.

• Welcome: our staff will always welcome you with a smile. Usually, you will be asked to weigh your pet when you arrive and of course, if it is your first visit you will be asked to complete a registration form.
• Questions: Please, do not feel embarrassed about asking us anything – others have asked them before you!
• Consultations: Our consultations are 20 minutes. Usually our consultations are managed by the nurses and vets are brought in to the consulting room to see you when the initial part of the consultation has completed. The vet and nurse will conduct the consultation together. This provides you with the best opportunity to discuss all your pet health queries or concerns.
• In-Patients: are constantly monitored throughout their time with us. We have vets and nurses on site 24 hours a day, 365 days a year, including Christmas Day. During procedures that require anaesthesia a nurse will monitor the patient’s status at all times and will make recordings of various parameters such as heart rate, breathing rate and oxygen levels. After surgery is completed the patient is monitored until they have recovered from the aneasthetic.
• Discharges: when in-patients are ready to be discharged we will arrange with you an appointment time. A nurse will go through the discharge details and any medication that needs to be given.
• Payments: payments for all treatments are required before you leave the practice. Payments can be made in cash or by credit/debit card – we do not take cheques.
• Client Service: at all times we aim to provide you with what you need, when you need it. If there is something you think we should be doing and have not, please do let us know. We can only improve our service to you if you tell us where we have failed. You can tell us anything at any time by phone or email or snail mail what ever you prefer. See here for the ways to contact us.