Making a Complaint

We are very sorry if you have not been happy with the service provided by Boness Vets. Please use the form below and our management team will be in touch within 10 working days. Please observe our complaints policy when making a complaint.

If you visited our Barton practice out of hours, please be aware you would have seen the Vets Now team. Whilst they operate out of our building when we are closed to provide emergency care for not only our clients, but those of many other vets in the area, they are a separate company and so any complaints must be made directly to them. Please do so by contacting customersupport@vets-now.com.